As concerns over labor quality and availability continue to increase (even with monetary policy for CFOs surveyed in Q1), the ability to connect the right people with the right companies globally is essential. Talent.com, a global job platform that matches job seekers and employers in over 50 countries, is at the nexus of this issue. The Montreal-based company is well versed in the challenges posed by the global tightness of the labor market. Its goal is to provide quality applicants to its clients through its unique traffic mix and personalized service. In just four years since its rebranding, the company has achieved remarkable success, becoming a top player worldwide in its space.
Wanted: Ability to provide service in new countries, without new entities and bank accounts
Talent.com bills its clients on a monthly basis, based on usage. Working with companies across over 50 different countries to advertise jobs requires that Talent.com have established processes that can be provisioned quickly to enable and collect against invoices in new countries. With a truly global client base, it is important to the business to optimize payments processes, bank accounts and legal entities across its operations.
“We could have a new customer in a country tomorrow because they bring us new business, and it’s not linked to a legal entity,” said Maxime Laliberté, Director of Corporate Finance and FP&A at Talent.com. “The goal is not to have to randomly open bank accounts and have many, many bank accounts for which we do not have high spending, and need to manage those currencies.”
Talent.com was using another payment provider to collect international B2B payments, but the provider fell short in two ways. First, Talent.com felt they did not have clear visibility into fees, and had a difficult time determining if the amount that settled in their bank account was the full amount it was owed. When it tried to ask questions – about that or really anything else – Talent.com found support wanting.
“We didn’t have a dedicated sales person or customer service representative. It started to become frustrating,” Laliberté said. “Every time, it would be someone different.”
Flywire gets the job
Talent.com implemented Flywire in 2023 – and it brings three major benefits over its previous payment provider.
No. 1: It is easy for customers to pay their invoices
- Flywire is integrated with Talent.com’s YayPay A/R software. Customers see their A/R balances and pay invoices in the same familiar YayPay portal.
- Customers can pay online, with their payment method of choice, in their local currency, and funds are settled in CAD, USD, EUR, GBP, and CHF for Talent.com.
No. 2: Cash application and reconciliation is automated.
- The YayPay and Flywire integration makes it much easier to reconcile funds. Clear, competitive fee structures build confidence that the right amount is settled in the account, and customers pay the correct amount up front.
No. 3: Dedicated support for employees and customers eases processes for both.
- Talent.com has a dedicated sales rep and customer success manager – so that when questions come up in new countries or problems arise, they have a person to call and not a general support line. If customers have an issue, they enjoy around-the-clock support in local languages and time zones.
Cross-border payments can make or break your customer experience
Watch an exclusive webinar with Flywire and Talent.com.