Complaints
If your issue is unresolved by Flywire Global Corp. at its toll free phone number, (800)-346-9252 or (617)-207-7076, please submit formal complaints with the appropriate state regulator:
For Alaska Residents Only
If your issue is unresolved by Flywire Global Corp. at its toll free phone number, (800)-346-9252 or (617)-207-7076, please submit formal complaints with the State of Alaska, Division of Banking & Securities:
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking and Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One
For Hawaii Residents Only
Department of Commerce and Consumer Affairs
Division of Financial Institutions
335 Merchant Street, Rm. 221
Honolulu, HI 96813
https://cca.hawaii.gov/dfi/
(808) 586 2820
For Maryland Residents Only
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Flywire Global Corp, NMLS # 1851258, via telephone at 1-888-784-0136 or in writing at:
Office of the Commissioner of Financial Regulation
1100 North Eutaw Street Suite 611
Baltimore, MD 21201
or you can go to https://nmlsconsumeraccess.org/ to file a complaint.
For Texas Residents Only
Texas Department of Banking
2601 N. Lamar Blvd.
Austin, TX 78705-4294
Telephone:1-877-276-5554 (toll free) or 512-475-1300
Website: https://www.dob.texas.gov
Flywire Global Corp. is licensed and engages in the money transmission and/or currency exchange business under Chapter 151 of the Texas Finance Code and by law is subject to regulatory oversight by the Texas Department of Banking.
If your complaint remains unresolved, please direct this matter to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov