Endeavor Health optimizes patients' financial experience using Flywire

Endeavor Health’s Story

$11.2Mincrease in payments tied to text or email

91%patient self-service payments

25,500staff hours saved in last 12 months

When you increase patients' financial options, you’re going to increase their satisfaction...It’s much quicker for our patients to satisfy their balances. 91% of them want a self-service model.
Greg ArnoldSr. VP, System Revenue Cycle, Endeavor Health
[Denise’s] laser focus on creating a better financial experience for her patients has led to a dramatic transformation in the types of consumer-friendly solutions they offer and the ways that they engage patients across their healthcare journey.
John TalagaEVP, Flywire
With the Flywire technology, we were able to use more analytics to drive the best patient experience in terms of what patients may afford and the options they have to satisfy their balance.
Greg ArnoldSenior VP, System Revenue Cycle, Endeavor Health
When you increase patients' financial options, you’re going to increase their satisfaction...It’s much quicker for our patients to satisfy their balances. 91% of them want a self-service model.
Greg ArnoldSr. VP, System Revenue Cycle, Endeavor Health
[Denise’s] laser focus on creating a better financial experience for her patients has led to a dramatic transformation in the types of consumer-friendly solutions they offer and the ways that they engage patients across their healthcare journey.
John TalagaEVP, Flywire
With the Flywire technology, we were able to use more analytics to drive the best patient experience in terms of what patients may afford and the options they have to satisfy their balance.
Greg ArnoldSenior VP, System Revenue Cycle, Endeavor Health
When you increase patients' financial options, you’re going to increase their satisfaction...It’s much quicker for our patients to satisfy their balances. 91% of them want a self-service model.
Greg ArnoldSr. VP, System Revenue Cycle, Endeavor Health

Goals

Endeavor Health set out to transform traditional revenue cycle channels into digital advantages.

Leverage digital channels to meet patients where they are

Allow patients to clearly understand their financial obligations after insurance

One statement across the enterprise to eliminate billing confusion

Strategic additions to Epic infrastructure focused on optimization

Multiple payment options for the patient based on their needs and capacity to pay

Actionable analytics to drive the best patient experience

Read the Endeavor Health case study

[Case Study] Endeavor Health partners with Flywire for a better payment experience

The move to digital-first at Endeavor Health

Additional Resources

Webinar Recording: How Endeavor Health redefined its patient financial experience
Endeavor Health uses AI/ML to deliver seamless, personal payment plans for healthcare (Becker's Hospital Review)
Denise Chamberlain Builds a Better Connection at EEH (American Health Leader)

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