ICEF Agent Voice: 2023 Findings

Launched in 2020, the annual ICEF Agent Voice survey delivers detailed feedback from agents, identifying the latest trends, opportunities, challenges, and threats affecting the industry. The survey provides fresh insight into how agents continue to adapt to address the latest global issues.

The 2023 edition is now available, featuring insights from 662 agents across 92 countries on day-to-day agency operations, recruitment, student decision factors, destination preferences, tuition payments and more. Flywire, alongside St George’s University, is honored to sponsor this comprehensive agent report, which covers six distinct topics:

1. Recruitment expectations
2. Student decision-making
3. Employability
4. Enrollment challenges
5. Online programs
6. Agency of operations