What Consumers Want:
A Patient Financial Engagement Survey


Health spending in the U.S. is expected to grow at an average annual rate of 5.4% to reach a staggering $6.2 trillion by 2028. The COVID-19 pandemic has thrust these two major trends - healthcare affordability, and the consumerization of healthcare - into the spotlight.

We examined how patients in the United States are responding to a healthcare system that’s undergoing rapid transformation. Specifically, we sought to uncover if patients can keep pace with the rising cost of healthcare, and how medical expenses factor into their overall budgets.

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