Rethinking premium billing and payments could boost the global travel and health insurance industry

With an increasing number of people traveling the world for work, study and leisure, the travel and health insurance market continues to grow and evolve.

The automation of business and customer processes has been a key part of insurers’ evolution, with customer-centricity at the heart of the shifting insurance landscape. But premium billing, payments and collections are a hugely overlooked opportunity when considering process automation.

This white paper, created with our partner Travel Health Insurance Series (THIS), will explore insurer pain points around premium payments and collections, and their impact on customer experience. And we’ll demonstrate how working with the right partner for cross-border payments can increase insurers’ bottom line and boost customer retention.