LifeBridge Health is one of the largest and most comprehensive providers of health-related services in the greater Baltimore region.
At this year's Oracle Cerner Health Conference, LifeBridge's Senior Vice President and Chief Revenue Officer Joe Koons outlined the challenges that the organization has had with patient billing, and the positive results of implementing Flywire's patient engagement solution, including:
- a 19.6% decrease in bad debt expense
- an increase of over $7 million in digital patient payments
- reduced customer service calls and paper statements
See below for highlights from Joe's conversation with Flywire's John Talaga.
"In the 25-plus years of experience that I have in revenue cycle, I can't remember a time when patients complimented us on a bill. Now we’re seeing a consistent 4.4 / 5 in billing satisfaction."
Key takeaways for your healthcare organization
LifeBridge’s experience provides some important lessons for other healthcare organizations pursuing payment modernization – from organizational readiness and business case development; to patient populations and payment methods; to EHR integration and IT collaboration.